Shipping and returns
Shipping - UK
We post all our orders using Royal Mail’s 48-hour tracked service. As your order is tracked we will have proof of postage for all items, so in the unlikely event that your order should go astray, we will be able to claim from Royal Mail. If your order is returned to us for non-delivery / non-collection, we may have to charge you again for redelivery.
All orders over £19.99 receive FREE Royal Mail 48-hour tracked delivery.
If you are unhappy with your purchase for any reason, you may return your unused purchase for refund or replacement within 30 days of the original shipment date.
You can arrange a return by emailing us at firstname.lastname@example.org for our return address. We advise insuring your return as we can’t be responsible for lost or misdirected returns. Shipping and handling charges are non-refundable.
If you paid for your order by credit card, and are returning, not replacing the item, a credit will be issued upon receipt of the product.
In the unlikely event that anything should go wrong with your delivery, please contact us by emailing email@example.com within 30 days of delivery, and we will arrange a replacement or refund.
If any damage has occurred, please keep all articles in their original packaging, as we might need it for insurance purposes. Should we require the damaged item to be returned, then we will reimburse you for the cost.
Please do not return damaged items before contacting us.
Important: Refunds can only be credited against the payment method used to make the purchase.